General Shipping Information

Shipping charges are built into all prices, and reflect domestic (United States Postal Service) SHIPPING ONLY. We no longer ship birds out of the United States, but we still do ship all other products internationally.

Domestic Shipping Only

All birds usually are shipped within one week of purchase, unless weather conditions prohibit. In this event we will ship as soon as conditions allow.

All white racing homers are shipped in USPS approved ventilated horizon reusable boxes.

All birds are shipped via USPS EXPRESS Mail. 

Payments

We accept cash, e-checks, PayPal, most major credit cards (except American Express and Discover), and postal money orders. We will accept personal checks; however, checks must clear prior to shipping (allow up to 10 days to clear, returned checks will be assessed a $50.00 charge).

Those interested in paying with PayPal, please send payment to uniteddoves@uniteddoves.com

If you would prefer calling us to make payment using VISA or Mastercard, we can be reached at 1-888-803-6837. Please call after 6pm, Mon-Sat. We do not keep credit card information on file for your own protection and safety.

Risks

Shipping of live birds has its own risks and does put some stress on the birds. Due to the rise in shipping costs, Express shipments are difficult to refund if birds are lost.

Buyer assumes risk and no refunds will be given. All birds are treated with the most humane shipping care needed, and we will do everything to ensure the birds are in thier best condition prior to being shipped.

Most birds are delivered within 1-2 days from the time we ship birds to the time they arrive at their final destination.

We recommend purchasing insurance on the shipment. You may purchase insurance when placing your order.

We reserve the right to refuse to ship birds less than 35 days old, this is much too young to put so much stress on a bird regardless of peoples theories on settling birds to their new loft.  We want the birds to arrive healthy, not sick. Please do not ask for us to do this.  This policy is enforced to save you money, but more importantly not to jepoardize the life of the birds.

Refunds

We fill orders on a payment received basis. Once payment is received and processed, there are no refunds.

We sell our birds according to the orders that are next on the priority list to ship out.

ALL SALES ARE FINAL ON ITEMS PURCHASED THROUGH THE WEBSITE.

If you happen to have purchased a bird from us sealed banded, and it dies within the 15 day policy, we will require that you return the sealed band (Uncut) for proper credit to your account. 

Please note: Any cut bands that are returned to us will not count towards a credit since anyone can cut the band off, and the bird could still be living without us knowing about it.  We unfortunately have had to deal with some dishonest people in the past trying to get free birds from us, we enforce this policy to help keep, "Honest people Honest".  We appreciate your honesty on this matter. (This only applies to those orders where additional insurance was purchased on the birds at the time of purchase, and prior to shipment)

Also, If you purchase  insurance on a bird shipment and there is a loss (Bird, or Birds arrive DOA- Dead on Arrival), you must  contact us immediately that same day. We ask that you take a picture of the bird to help substantiate your claim, and help us process your refund so we can credit your account accordingly. Delaying this process will make it much more difficult to receive your refund in a timely manner.